Support & Tickets

Need a hand? We've got you.

Read the guidelines below, then open a ticket and our staff team will take it from there.

Common support topics

I need help verifying

Staff are not able to manually verify users. Please refer to the #support channel on Discord for assistance with verification.

I want to change my Discord name

We do not allow users to change their Discord name. It must include your Roblox username so you are easily identifiable by staff.

I want to report a staff member

If you need to complain about a staff member, ensure the inquiry is a priority and not a petty matter. We only take reports if major abuse, harassment, discrimination or violations of ToS has occurred. Please make a HR Ticket and an administrator or a community owner will help you further.

To become a Paid Partnership with RCRP

You can find it via the #rcrp-shop channel. Open a HR Ticket after purchase to complete the process.

Role acquisition

@Content Creator™

Given to those who meet the requirements. Open a Support ticket to see if you qualify.

@🏢 Department Lead

Given to those who have requested to open a Department and have been approved. Open a HR ticket to open a Department.

RC Staff

Handpicked & Application Based. Handpicks are not often and we strongly advise applying via #staff-applications — you will receive a result in DM's.

What happens next?

1. You submit

Your ticket is instantly delivered to the right staff channel on our Discord server.

2. Staff review

A staff member picks up your ticket and looks into it, usually within 24–48 hours.

3. Check updates

Keep an eye on your Discord DMs and the #support channel — staff will reply there with any updates.

Submit a ticket

Send your request straight to our staff Discord channel.